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Latest News

FLU CLINICS ARE NOW AVAILABLE FOR THOSE THAT ARE ELIGIBLE, IF YOU HAVE A LONG TERM HEALTH CONDITION, ARE OVER 65 YEARS OLD OR IF YOU HAVE A CHILD BETWEEN 2 AND 3 YEARS OLD

PLEASE CONTACT THE SURGERY ON 0114 2727768 TO BOOK YOUR APPOINTMENT, ALTERNATIVELY PLEASE ATTEND ONE OF THE DROP IN SESSIONS BELOW:

16th October - 1.30-4pm - Park Site - ALL AGES

22nd October - 1.30-3.30pm - Manor Site - OVER 65 YEAR OLDS ONLY

23rd October - 1.30-4.30pm - Park Site - OVER 65 YEAR OLDS ONLY

29th October - 1.30-3.30pm - Manor Site - 2-3 YEAR OLDS ONLY

30th October - 1.30-3.30pm - Park Site - 2-3 YEAR OLDS AND OVER 65 YEARS ONLY

Stella will be holding a weekly early morning clinic on Thursday Mornings starting 5th September 2019 from 6.30am till 8am

Dr Mothersdale and the nurses will be holding Saturday Morning Clinics every weekend from the 14th September 2019

If you work during our normal working hours, below, them please ask the Care Navigators when the next early morning / Saturday clinics are.

Manor and Park Opening Times

See below for all opening times - Please note that there have been changes to the times the phone lines operates

Door Opening Times

Monday -         8:15am - 12pm       1:30pm - 6pm 
Tuesday -        8:15am - 12pm       1:30pm - 6pm 
Wednesday  -  8:15am - 12pm       1:30pm - 6pm 
Thursday -      8:15am - 12pm       1:30pm - 6pm  - MANOR SITE DOES NOT OPEN IN THE AFTERNOON ON THURSDAY'S
Friday -          8:15am - 12pm       1:30pm - 6pm 

Phone Opening Times

Monday -         8am - 12pm       1:30pm - 6pm 
Tuesday -        8am - 12pm       1:30pm - 6pm 
Wednesday  -  8am - 12pm       1:30pm - 6pm 
Thursday -      8am - 12pm       1:30pm - 6pm 
Friday -          8am - 12pm       1:30pm - 6pm
Saturday - Closed
Sunday - Closed

The Process for Ordering Medication

All requests for repeat medication should now be made through the designated NHS Sheffield Prescription Order Line. The number for this service is 0114 3723000. You can access this service from 09.00 -15.00 Monday – Friday.

Requests for medication take up to 48 working hours to process so please ensure that you order medication in a timely manner to avoid you running out as the Reception teams no longer have the authority to order last minute prescriptions.

You can also request your medication online securely if you have access to the internet. To find out more about this service please contact the Reception team who will be happy to help.

Zero Tolerance

The Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way. The Practice supports the government's 'Zero Tolerance' campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services, a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time.

The team understands that patients who are ill do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.

In order for the practice to maintain good relations with all of our patients, the practice would like to ask all patients to read and take note of the occasional types of behaviour that would be found unacceptable:



    • Using bad language or swearing at practice staff or other patients

    • Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving

    • Verbal abuse towards the staff/patients in any form including verbally insulting the staff or other patients

    • Racial abuse and sexual harassment will not be tolerated within this practice

    • Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot

    • Causing damage/stealing from the Practice's premises, staff or patients

    • Obtaining drugs and/or medical services fraudulently

    • We ask that you to treat all of our staff courteously at all times please.



Removal from the practice list

A good patient-doctor relationship is based on mutual respect and trust. This is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of the practice, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.

Removing other members of the household

In rare cases, however, because of the possible need to visit patients at home it may be necessary to terminate responsibility for other members of the family or the entire household. The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family. This is particularly likely where the patient has been removed because of violence or threatening behaviour and keeping the other family members could put doctors or their staff at risk.

Patient Participation Group

The Practice strives to provide excellent healthcare. We welcome constructive feedback and suggestions to help shape our services to serve the needs of all of our patients. Our Patient Participation Group (PPG) meets at the practice quarterly to provide a forum for discussion about the practice.

If you are a patient registered at the practice, with a positive contribution to make, please join the group. Any patient aged 16 or over, can apply or be invited to become a member of the Group. We welcome applicants from all walks of life with the aim that the group will consist of a representative cross-section of our patients.

The aim of Manor and Park PPG is to work with as many different patients as possible and to make sure that the group is as fair representation of our entire patient population as possible. To join the PPG please ask the reception team for further information or ask to speak to our PPG coordinator Melanie Hawley.

We would like to know how we can improve our service to you and how you perceive our surgery and staff. Read more HERE

 

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GP Earnings Notice:

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Manor Park Medical Centre in the last financial year was £50,319 before tax and National Insurance. This is for 2 full time GPs and 1 part-time GP who worked in the practice for more than six months.


Practice Privacy Notice for Patients

This practice keeps data on you relating to who you are, where you live, what you do, your family, possibly your friends, your employers, your habits, your problems and diagnoses, the reasons you seek help, your appointments, where you are seen and when you are seen, who by, referrals to specialists and other healthcare providers, tests carried out here and in other places, investigations and scans, treatments and outcomes of treatments, your treatment history, the observations and opinions of other healthcare workers, within and without the NHS as well as comments and aide memoires reasonably made by healthcare professionals in this practice who are appropriately involved in your health care.

 

When registering for NHS care, all patients who receive NHS care are registered on a national database, the database is held by, a national organisation called NHS Digital which has legal responsibilities to collect NHS data.

 

GPs have always delegated tasks and responsibilities to others that work with them in their surgeries; on average an NHS GP has between 1,500 to 2,500 patients per GP for whom he or she is accountable. It is not possible for the GP to provide hands on personal care for each and every one of those patients in those circumstances, for this reason GPs share your care with others, predominantly within the surgery but occasionally with outside organisations.

If your health needs require care from others elsewhere outside this practice we will exchange with them whatever information about you that is necessary for them to provide that care. When you make contact with healthcare providers outside the practice but within the NHS it is usual for them to send us information relating to that encounter. We will retain part or all of those reports. Normally we will receive equivalent reports of contacts you have with non NHS services but this is not always the case.

 

Your consent to this sharing of data, within the practice and with those others outside the practice is assumed and is allowed by the Law.

 

People who have access to your information will only normally have access to that which they need to fulfil their roles, for instance admin staff will normally only see your name, address, contact details, appointment history and registration details in order to book appointments, the practice nurses will normally have access to your immunisation, treatment, significant active and important past histories, your allergies and relevant recent contacts whilst the GP you see or speak to will normally have access to everything in your record.

 

You have the right to object to our sharing your data in these circumstances but we have an overriding responsibility to do what is in your best interests. Please see below.

 

We are required by Articles in the General Data Protection Regulations to provide you with the information in the following 9 subsections.

 

1) Data Controller contact details

 

 

Manor and Park Group Practice

Main Site: 190, Duke Street, Sheffield, S2 5QQ

Branch site: 204, Harborough Avenue, Sheffield S2 1QU

Telephone 0114 2727768

2) Data Protection Officer contact details

Sheffield CCG has appointed a shared service to deliver the DPO role provided by eMBED Health Consortium.

 

If you wish to contact the DPO then please use the following contact details stating in the heading which organisation you are enquiring about: embed.gdpr@nhs.net

 

3) Purpose of the  processing

Direct Care is care delivered to the individual alone, most of which is provided in the surgery. After a patient agrees to a referral for direct care elsewhere, such as a referral to a specialist in a hospital, necessary and relevant information about the patient, their circumstances and their problem will need to be shared with the other healthcare workers, such as specialist, therapists, technicians etc. The information that is shared is to enable the other healthcare workers to provide the most appropriate advice, investigations, treatments, therapies and or care.

4) Lawful basis for  processing

The processing of personal data in the delivery of direct care and for providers’ administrative purposes in this surgery and in support of direct care elsewhere  is supported under the following Article 6 and 9 conditions of the GDPR:

Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’.

Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services...” 

 

We will also recognise your rights established under UK case law collectively known as the “Common Law Duty of Confidentiality”*

5) Recipient or categories of recipients of the processed data

The data will be shared with Health and care professionals and support staff in this surgery and at hospitals, diagnostic and treatment centres who contribute to your personal care.  [if possible list actual named sites such as local hospital)(s) name]

6) Rights to object

If you wish to discuss or exercise any of your rights, please contact the practice in the first instance:

Practice Manager: Diane Townend

Practice IG lead: Clare Normington, Managing Partner

7) Right to access and correct

You have the right to access the data that is being shared and have any inaccuracies corrected. There is no right to have accurate medical records deleted except when ordered by a court of Law.

8) Retention period

The data will be retained in line with the law and national guidance. https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016

or speak to the practice.

9)  Right to Complain

You have the right to complain to the Information Commissioner’s Office, you can use this link https://ico.org.uk/global/contact-us/ 

 

or calling their helpline Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate)

There are National Offices for Scotland, Northern Ireland and Wales, (see ICO website)

 

* “Common Law Duty of Confidentiality”, common law is not written out in one document like an Act of Parliament. It is a form of law based on previous court cases decided by judges; hence, it is also referred to as 'judge-made' or case law. The law is applied by reference to those previous cases, so common law is also said to be based on precedent.

The general position is that if information is given in circumstances where it is expected that a duty of confidence applies, that information cannot normally be disclosed without the information provider's consent.

In practice, this means that all patient information, whether held on paper, computer, visually or audio recorded, or held in the memory of the professional, must not normally be disclosed without the consent of the patient. It is irrelevant how old the patient is or what the state of their mental health is; the duty still applies.

Three circumstances making disclosure of confidential information lawful are:

  • where the individual to whom the information relates has consented;
  • where disclosure is in the public interest; and
  • where there is a legal duty to do so, for example a court order.

A Guide to GDPR (General Date Protection Regulation) can be found here:  

https://ico.org.uk/media/for-organisations/guide-to-the-general-data-protection-regulation-gdpr-1-0.pdf 

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