Manor and Park Opening Times
See below for all opening times - Please note that there have been changes to the times the phone lines operates
Door Opening Times
Monday - 8:15am - 12pm 1:30pm - 6pm
Tuesday - 8:15am - 12pm 1:30pm - 6pm
Wednesday - 8:15am - 12pm 1:30pm - 6pm
Thursday - 8:15am - 12pm 1:30pm - 6pm - MANOR SITE DOES NOT OPEN IN THE AFTERNOON ON THURSDAY'S
Friday - 8:15am - 12pm 1:30pm - 6pm
Saturday - Closed
Sunday - Closed
Phone Opening Times
Monday - 8am - 12pm 1:30pm - 6pm
Tuesday - 8am - 12pm 1:30pm - 6pm
Wednesday - 8am - 12pm 1:30pm - 6pm
Thursday - 8am - 12pm 1:30pm - 6pm
Friday - 8am - 12pm 1:30pm - 6pm
Saturday - Closed
Sunday - Closed
Appointments and Clinics
Manor Park has had a drop in clinic for 2 years now, this system works extremely well for people that are acutely unwell and need to see a clinician on the same day. We will be adopting this system at Park site as of Monday 16th July 2018. This is a triaged system whereby if you need to see a clinician you must attend either the Park site or the Manor Park site between 08.15am and 09.30am.
You will then asked to give details of you symptoms so that you can be seen by the most appropriate clinician. The Reception team have spent many months training in the skills of Triage. They will ask you questions based upon your symptoms and use the template compiled and ratified by the GP’s to book you to be assessed and treated by the most appropriate clinician. Please note that THIS IS NOT ALWAYS A GP.
From Monday 16th July 2018 no appointments for morning surgery will be taken over the phone. If you need to see a clinician please attend either of the Surgery’s where you will be seen in order of attendance. The drop in clinic closes at 9.30am, however it may be closed earlier if all the appointments have been taken, if you arrive after this time you will not be seen, you will be offered the next available appointment or asked to attend the drop in clinic on the following day.
Afternoon GP clinics
These appointments will be available for patients to book into for ongoing care, for example if a GP asks you to see them again in 2 weeks’ time then these are the clinics that are available for this service. The Reception team can book into these clinics up to 2 weeks in advance. We do not allow you to book further than 2 weeks with a GP because statistics show that Patients tend to forget that they have appointments booked so the appointments are then wasted.
Patients over the age of 65 are also welcome to ask for afternoon appointments as we know that this age group struggle to attend the drop in clinics early in the morning.
Patients that work shifts
From the 16th July 2018 we will offer clinics for patients who work shifts or struggle to attend surgery between the hours of 8am – 5.30pm Monday to Friday for work reasons. These clinics are usually run on:
Saturday mornings (08.30– 11am)
Thursday mornings (06.45 – 07.45)
If you would like to book into one of these clinics please inform the receptionist when you call the surgery to make an appointment, they are booked on a first come, first served basis therefore the waiting times for these clinics may be longer than an appointment within our normal working hours.
Normal afternoon clinics run between 2pm to 5.45pm, working patients can request to see a GP within these times Monday through to Friday, again these appointments are available up to 2 weeks in advance.
Always inform the reception team that you are a worker and would prefer an afternoon appointment. This will assist them to offer you a more convenient appointment whenever possible.
Home Visit requests
Home visits are only available to patients who are on our housebound register or who are terminally ill.
We do not visit able bodied patients or children at home, we will always request that they attend clinic. We can offer a secluded room for patients who are ill (i.e vomiting or contagious) or distressed patients to wait in until the clinician can see them.
If you require a home visit, we request that you call the surgery before 10.30am. The receptionist will need to take details from you as to the reason for the request. The GP will then call you back to discuss your symptoms over the phone. Please note that the GP will then only visit you at home if they consider it to be clinically necessary; if they do not visit you at home we will offer you an appointment to attend the Surgery.
All requests for home visits after 10.30am will only be actioned if they are considered to be clinically urgent.
The Process for Ordering Medication
All requests for repeat medication should now be made through the designated NHS Sheffield Prescription Order Line. The number for this service is 0114 3723000. You can access this service from 09.00 -15.00 Monday – Friday.
Requests for medication take up to 48 working hours to process so please ensure that you order medication in a timely manner to avoid you running out as the Reception teams no longer have the authority to order last minute prescriptions.
You can also request your medication online securely if you have access to the internet. To find out more about this service please contact the Reception team who will be happy to help.
The Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way. The Practice supports the government's 'Zero Tolerance' campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services, a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time.
The team understands that patients who are ill do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.
In order for the practice to maintain good relations with all of our patients, the practice would like to ask all patients to read and take note of the occasional types of behaviour that would be found unacceptable:
- Using bad language or swearing at practice staff or other patients
- Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving
- Verbal abuse towards the staff/patients in any form including verbally insulting the staff or other patients
- Racial abuse and sexual harassment will not be tolerated within this practice
- Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot
- Causing damage/stealing from the Practice's premises, staff or patients
- Obtaining drugs and/or medical services fraudulently
- We ask that you to treat all of our staff courteously at all times please.
Removal from the practice list
A good patient-doctor relationship is based on mutual respect and trust. This is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of the practice, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.
Removing other members of the household
In rare cases, however, because of the possible need to visit patients at home it may be necessary to terminate responsibility for other members of the family or the entire household. The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family. This is particularly likely where the patient has been removed because of violence or threatening behaviour and keeping the other family members could put doctors or their staff at risk.
Patient Participation Group
The Practice strives to provide excellent healthcare. We welcome constructive feedback and suggestions to help shape our services to serve the needs of all of our patients. Our Patient Participation Group (PPG) meets at the practice quarterly to provide a forum for discussion about the practice.
If you are a patient registered at the practice, with a positive contribution to make, please join the group. Any patient aged 16 or over, can apply or be invited to become a member of the Group. We welcome applicants from all walks of life with the aim that the group will consist of a representative cross-section of our patients.
The aim of Manor and Park PPG is to work with as many different patients as possible and to make sure that the group is as fair representation of our entire patient population as possible. To join the PPG please ask the reception team for further information or ask to speak to our PPG coordinator Melanie Hawley.
I hope that this letter provides you with enough information to reassure you that we are coming together as one Surgery to enable the best possible treatment and care for all Patients. The merger also secures our staffs jobs and allows us to recruit more clinical and admin staff to be able to care for you all in a safe and professional manner.
We look forward to continuing to provide you with the best possible care.
Mrs Clare Normington,
We would like to know how we can improve our service to you and how you perceive our surgery and staff. Read more HERE
GP Earnings Notice:
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Manor Park Medical Centre in the last financial year was £50,319 before tax and National Insurance. This is for 2 full time GPs and 1 part-time GP who worked in the practice for more than six months.
Practice Privacy Notice for Patients
This practice keeps data on you relating to who you are, where you live, what you do, your family, possibly your friends, your employers, your habits, your problems and diagnoses, the reasons you seek help, your appointments, where you are seen and when you are seen, who by, referrals to specialists and other healthcare providers, tests carried out here and in other places, investigations and scans, treatments and outcomes of treatments, your treatment history, the observations and opinions of other healthcare workers, within and without the NHS as well as comments and aide memoires reasonably made by healthcare professionals in this practice who are appropriately involved in your health care.
When registering for NHS care, all patients who receive NHS care are registered on a national database, the database is held by, a national organisation called NHS Digital which has legal responsibilities to collect NHS data.
GPs have always delegated tasks and responsibilities to others that work with them in their surgeries; on average an NHS GP has between 1,500 to 2,500 patients per GP for whom he or she is accountable. It is not possible for the GP to provide hands on personal care for each and every one of those patients in those circumstances, for this reason GPs share your care with others, predominantly within the surgery but occasionally with outside organisations.
If your health needs require care from others elsewhere outside this practice we will exchange with them whatever information about you that is necessary for them to provide that care. When you make contact with healthcare providers outside the practice but within the NHS it is usual for them to send us information relating to that encounter. We will retain part or all of those reports. Normally we will receive equivalent reports of contacts you have with non NHS services but this is not always the case.
Your consent to this sharing of data, within the practice and with those others outside the practice is assumed and is allowed by the Law.
People who have access to your information will only normally have access to that which they need to fulfil their roles, for instance admin staff will normally only see your name, address, contact details, appointment history and registration details in order to book appointments, the practice nurses will normally have access to your immunisation, treatment, significant active and important past histories, your allergies and relevant recent contacts whilst the GP you see or speak to will normally have access to everything in your record.
You have the right to object to our sharing your data in these circumstances but we have an overriding responsibility to do what is in your best interests. Please see below.
We are required by Articles in the General Data Protection Regulations to provide you with the information in the following 9 subsections.
1) Data Controller contact details
Manor and Park Group Practice
Main Site: 190, Duke Street, Sheffield, S2 5QQ
Branch site: 204, Harborough Avenue, Sheffield S2 1QU
Telephone 0114 2727768
2) Data Protection Officer contact details
Sheffield CCG has appointed a shared service to deliver the DPO role provided by eMBED Health Consortium.
If you wish to contact the DPO then please use the following contact details stating in the heading which organisation you are enquiring about: firstname.lastname@example.org
3) Purpose of the processing
Direct Care is care delivered to the individual alone, most of which is provided in the surgery. After a patient agrees to a referral for direct care elsewhere, such as a referral to a specialist in a hospital, necessary and relevant information about the patient, their circumstances and their problem will need to be shared with the other healthcare workers, such as specialist, therapists, technicians etc. The information that is shared is to enable the other healthcare workers to provide the most appropriate advice, investigations, treatments, therapies and or care.
4) Lawful basis for processing
The processing of personal data in the delivery of direct care and for providers’ administrative purposes in this surgery and in support of direct care elsewhere is supported under the following Article 6 and 9 conditions of the GDPR:
Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’.
Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services...”
We will also recognise your rights established under UK case law collectively known as the “Common Law Duty of Confidentiality”*
5) Recipient or categories of recipients of the processed data
The data will be shared with Health and care professionals and support staff in this surgery and at hospitals, diagnostic and treatment centres who contribute to your personal care. [if possible list actual named sites such as local hospital)(s) name]
6) Rights to object
If you wish to discuss or exercise any of your rights, please contact the practice in the first instance:
Practice Manager: Diane Townend
Practice IG lead: Clare Normington, Managing Partner
7) Right to access and correct
You have the right to access the data that is being shared and have any inaccuracies corrected. There is no right to have accurate medical records deleted except when ordered by a court of Law.
8) Retention period
The data will be retained in line with the law and national guidance. https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016
or speak to the practice.
9) Right to Complain
You have the right to complain to the Information Commissioner’s Office, you can use this link https://ico.org.uk/global/contact-us/
or calling their helpline Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate)
There are National Offices for Scotland, Northern Ireland and Wales, (see ICO website)
* “Common Law Duty of Confidentiality”, common law is not written out in one document like an Act of Parliament. It is a form of law based on previous court cases decided by judges; hence, it is also referred to as 'judge-made' or case law. The law is applied by reference to those previous cases, so common law is also said to be based on precedent.
The general position is that if information is given in circumstances where it is expected that a duty of confidence applies, that information cannot normally be disclosed without the information provider's consent.
In practice, this means that all patient information, whether held on paper, computer, visually or audio recorded, or held in the memory of the professional, must not normally be disclosed without the consent of the patient. It is irrelevant how old the patient is or what the state of their mental health is; the duty still applies.
Three circumstances making disclosure of confidential information lawful are:
- where the individual to whom the information relates has consented;
- where disclosure is in the public interest; and
- where there is a legal duty to do so, for example a court order.
A Guide to GDPR (General Date Protection Regulation) can be found here: