Telephone Time Changes
Following on from Patient feedback our phone times are changing from the 7th September 2020
Monday, Tuesday, Wednesday, Friday - Our Phone lines will now be open from 8am until 6pm and WILL NOT be diverted during Lunch.
Thursday - Our Phone lines will be open from 8am - 12pm and WILL NOT re-open until Friday 8am.
For all Prescription requests please phone the Dedicated Prescription Order Line, Monday - Friday 9am - 3pm, on 0114 372 3000, Prescription requests will not be taken on the normal surgery phone number and if you do phone to order a prescription you will be asked to redial the prescription order line.
Alternatively you can email your name, date of birth and the medication you require to SHECCG.Manorparkmc@nhs.net, OR, you can sign up to the free online service where you can order via the app at your own convenience, you can sign up for this by emailing your information to the above email address.
ALL Prescriptions take 48 hours to process. It is the patient's responsibility to make sure they order in plenty of time, before they run out. The Practice cannot guarantee your prescription will be ready earlier if you fail to order it in time.
Covid-19 - The compulsory wearing of face coverings in shops.
The introduction of the requirement for people to wear face covering in shops is intended to help prevent the spread of the Covid-19 virus.
There are certain groups of people who are exempt from this requirement and they include:
- Children under the age of 11,
• people with disabilities
• those with breathing difficulties or
• those who are travelling with someone who relies on lip reading.
These groups of people, their parents or guardians are able to indicate the reason, if required, as to why they are not wearing a face covering.
General practice is under considerable pressure as a direct result of the current challenges they are faced with delivering a service to patients at the same time as coping with the consequences of this virus.
There is no requirement for general practice to issue letters for patients who are unable to wear face coverings, as the Government have clearly defined the exemptions to this requirement.
General practice needs to focus all its time and effort managing those who need their help and not be diverted from this by unnecessary tasks.
Many thanks for your help and support in this matter.
If you or your child find it difficult to wear a face mask for medical reasons please click the link below, where you can print and cut out the statement which best applies to you.
Difficulty Wearing a Face Mask
Due to the current Corona Virus situation we will be closing the doors at both sites until further notice.
Both sites are still operating as normal with the exception of the doors being closed.
All patients needing to be seen must phone the surgery first on: 0114 2727768.
Do not come down to surgery unless you are specifically asked to do so.
All patients need to speak to the surgery staff first. If we can deal with your queries and requests over the phone we will. If you need to be seen for an examination or a blood test etc, we will give you an appointment to come in to surgery.
We have made this decision to help to reduce the risk of infection for all patients and all staff.
Thank you for your support during this time.
Clare Normington, Managing Partner
Coronavirus information for Sheffield Patients and the Public
A coronavirus is a type of virus. As a group, coronaviruses are common across the world. Typical symptoms of coronavirus include fever and a cough that may progress to a severe pneumonia causing shortness of breath and breathing difficulties.
Generally, coronavirus can cause more severe symptoms in people with weakened immune systems, older people, and those with long-term conditions like diabetes, cancer and chronic lung disease.
Novel coronavirus (2019-nCov) is a new strain of coronavirus first identified in Wuhan City, China.
Please see the following Gov.uk link for further information including:
- Advice for travellers returning from Wuhan and Hubei province in the last 14 days:
- Advice for travellers returning from, or transited through, China (other than Hubei), Hong Kong, Japan, Macau, Malaysia, Republic of Korea, Singapore, Taiwan, and Thailand in the last 14 days
- Symptoms and what to do and preventing the spread of infection
The Process for Ordering Medication
All requests for repeat medication should now be made through the designated NHS Sheffield Prescription Order Line. The number for this service is 0114 3723000. You can access this service from 09.00 -15.00 Monday – Friday.
Requests for medication take up to 48 working hours to process so please ensure that you order medication in a timely manner to avoid you running out as the Reception teams no longer have the authority to order last minute prescriptions.
You can also request your medication online securely if you have access to the internet. To find out more about this service please contact the Reception team who will be happy to help.
The Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way. The Practice supports the government's 'Zero Tolerance' campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services, a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time.
The team understands that patients who are ill do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint. However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.
In order for the practice to maintain good relations with all of our patients, the practice would like to ask all patients to read and take note of the occasional types of behaviour that would be found unacceptable:
- Using bad language or swearing at practice staff or other patients
- Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving
- Verbal abuse towards the staff/patients in any form including verbally insulting the staff or other patients
- Racial abuse and sexual harassment will not be tolerated within this practice
- Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot
- Causing damage/stealing from the Practice's premises, staff or patients
- Obtaining drugs and/or medical services fraudulently
- We ask that you to treat all of our staff courteously at all times please.
Removal from the practice list
A good patient-doctor relationship is based on mutual respect and trust. This is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of the practice, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.
Removing other members of the household
In rare cases, however, because of the possible need to visit patients at home it may be necessary to terminate responsibility for other members of the family or the entire household. The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family. This is particularly likely where the patient has been removed because of violence or threatening behaviour and keeping the other family members could put doctors or their staff at risk.
Patient Participation Group
The Practice strives to provide excellent healthcare. We welcome constructive feedback and suggestions to help shape our services to serve the needs of all of our patients. Our Patient Participation Group (PPG) meets at the practice quarterly to provide a forum for discussion about the practice.
If you are a patient registered at the practice, with a positive contribution to make, please join the group. Any patient aged 16 or over, can apply or be invited to become a member of the Group. We welcome applicants from all walks of life with the aim that the group will consist of a representative cross-section of our patients.
The aim of Manor and Park PPG is to work with as many different patients as possible and to make sure that the group is as fair representation of our entire patient population as possible. To join the PPG please ask the reception team for further information or ask to speak to our PPG coordinator Melanie Hawley.
We would like to know how we can improve our service to you and how you perceive our surgery and staff. Read more HERE
GP Earnings Notice:
All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Manor Park Medical Centre in the last financial year was £41,507 before tax and National Insurance. This is for 3 full time GPs and 1 part-time GP who worked in the practice for more than six months.
Practice Privacy Notice for Patients
This practice keeps data on you relating to who you are, where you live, what you do, your family, possibly your friends, your employers, your habits, your problems and diagnoses, the reasons you seek help, your appointments, where you are seen and when you are seen, who by, referrals to specialists and other healthcare providers, tests carried out here and in other places, investigations and scans, treatments and outcomes of treatments, your treatment history, the observations and opinions of other healthcare workers, within and without the NHS as well as comments and aide memoires reasonably made by healthcare professionals in this practice who are appropriately involved in your health care.
When registering for NHS care, all patients who receive NHS care are registered on a national database, the database is held by, a national organisation called NHS Digital which has legal responsibilities to collect NHS data.
GPs have always delegated tasks and responsibilities to others that work with them in their surgeries; on average an NHS GP has between 1,500 to 2,500 patients per GP for whom he or she is accountable. It is not possible for the GP to provide hands on personal care for each and every one of those patients in those circumstances, for this reason GPs share your care with others, predominantly within the surgery but occasionally with outside organisations.
If your health needs require care from others elsewhere outside this practice we will exchange with them whatever information about you that is necessary for them to provide that care. When you make contact with healthcare providers outside the practice but within the NHS it is usual for them to send us information relating to that encounter. We will retain part or all of those reports. Normally we will receive equivalent reports of contacts you have with non NHS services but this is not always the case.
Your consent to this sharing of data, within the practice and with those others outside the practice is assumed and is allowed by the Law.
People who have access to your information will only normally have access to that which they need to fulfil their roles, for instance admin staff will normally only see your name, address, contact details, appointment history and registration details in order to book appointments, the practice nurses will normally have access to your immunisation, treatment, significant active and important past histories, your allergies and relevant recent contacts whilst the GP you see or speak to will normally have access to everything in your record.
You have the right to object to our sharing your data in these circumstances but we have an overriding responsibility to do what is in your best interests. Please see below.
We are required by Articles in the General Data Protection Regulations to provide you with the information in the following 9 subsections.
1) Data Controller contact details
Manor and Park Group Practice
Main Site: 190, Duke Street, Sheffield, S2 5QQ
Branch site: 204, Harborough Avenue, Sheffield S2 1QU
Telephone 0114 2727768
2) Data Protection Officer contact details
Sheffield CCG has appointed a shared service to deliver the DPO role provided by eMBED Health Consortium.
If you wish to contact the DPO then please use the following contact details stating in the heading which organisation you are enquiring about: email@example.com
3) Purpose of the processing
Direct Care is care delivered to the individual alone, most of which is provided in the surgery. After a patient agrees to a referral for direct care elsewhere, such as a referral to a specialist in a hospital, necessary and relevant information about the patient, their circumstances and their problem will need to be shared with the other healthcare workers, such as specialist, therapists, technicians etc. The information that is shared is to enable the other healthcare workers to provide the most appropriate advice, investigations, treatments, therapies and or care.
4) Lawful basis for processing
The processing of personal data in the delivery of direct care and for providers’ administrative purposes in this surgery and in support of direct care elsewhere is supported under the following Article 6 and 9 conditions of the GDPR:
Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’.
Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services...”
We will also recognise your rights established under UK case law collectively known as the “Common Law Duty of Confidentiality”*
5) Recipient or categories of recipients of the processed data
The data will be shared with Health and care professionals and support staff in this surgery and at hospitals, diagnostic and treatment centres who contribute to your personal care. [if possible list actual named sites such as local hospital)(s) name]
6) Rights to object
If you wish to discuss or exercise any of your rights, please contact the practice in the first instance:
Practice Manager: Diane Townend
Practice IG lead: Clare Normington, Managing Partner
7) Right to access and correct
You have the right to access the data that is being shared and have any inaccuracies corrected. There is no right to have accurate medical records deleted except when ordered by a court of Law.
8) Retention period
The data will be retained in line with the law and national guidance. https://digital.nhs.uk/article/1202/Records-Management-Code-of-Practice-for-Health-and-Social-Care-2016
or speak to the practice.
9) Right to Complain
You have the right to complain to the Information Commissioner’s Office, you can use this link https://ico.org.uk/global/contact-us/
or calling their helpline Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate)
There are National Offices for Scotland, Northern Ireland and Wales, (see ICO website)
* “Common Law Duty of Confidentiality”, common law is not written out in one document like an Act of Parliament. It is a form of law based on previous court cases decided by judges; hence, it is also referred to as 'judge-made' or case law. The law is applied by reference to those previous cases, so common law is also said to be based on precedent.
The general position is that if information is given in circumstances where it is expected that a duty of confidence applies, that information cannot normally be disclosed without the information provider's consent.
In practice, this means that all patient information, whether held on paper, computer, visually or audio recorded, or held in the memory of the professional, must not normally be disclosed without the consent of the patient. It is irrelevant how old the patient is or what the state of their mental health is; the duty still applies.
Three circumstances making disclosure of confidential information lawful are:
- where the individual to whom the information relates has consented;
- where disclosure is in the public interest; and
- where there is a legal duty to do so, for example a court order.
A Guide to GDPR (General Date Protection Regulation) can be found here:
You have a right to be treated as an individual and with courtesy and respect at all times, irrespective of your ethnic origin, religious beliefs, or the nature of your health problems.
You have a right to information about your own health. This may include:
Any illness and its treatment
Alternative forms of treatment
Possible side effects of treatment
Duration and development of the illness
Likelihood of recovery
How to prevent or avoid the illness recurring
Any other information you request unless you express a wish to the contrary.
You have a right to see your health records subject to limitations in law.
You have a right to see full information on the services we offer.
You are ultimately responsible for your own health and that of your children.
You should take advice from your practice to prevent ill health wherever possible. For example, you should avoid smoking and if you drink you should do so sensibly and in moderation.
Waiting lists to see specialists may be long. It is your responsibility to inform both the hospital and practice if you cannot keep or no longer need an appointment with a specialist. If you have been on an in-patient hospital waiting list for more than four months, you can ask to be referred to a Treatment Centre for treatment of problems such as arthritis of the hip, cataracts, hernias and varicose veins.
You have a right to a health check when joining the practice.
You have a right to request routine vaccinations and immunisations for yourself and your children.
You have a right to know the names of the doctors and other professional staff involved in your care.
A doctor can see many more patients within surgery times than during home visits. It is therefore your responsibility to come to the surgery for appointments unless you are prevented by serious illness or infirmity. When it is necessary to request a home visit please try and do so before 10.00am unless a genuine emergency arises later.
It is your responsibility to request an emergency visit, or an urgent appointment only when you think it is truly necessary.
You have a right to confidentiality.
Ongoing training of doctors is always necessary in general practice and this may sometimes take place during your consultation. Your co-operation in allowing this to be carried out helps to achieve better standards of practice. You have a right to ask anyone present, other than your doctor, to leave during an examination. However, your co-operation would be appreciated in allowing this training to take place.
You have a right to expect the reception desk to be staffed in surgery or clinic hours by at least one receptionist and for the receptionist to treat patients with friendliness and courtesy at all times.
The practice operates a policy of 'zero tolerance' towards violent, abusive or threatening behaviour and any person behaving in this way can expect to be removed from the practice list.
The reception staff are usually very busy. If you need to phone the surgery please keep your phone call brief and avoid calling during peak morning times for non-urgent matters.
If you have had a hospital consultation, then enquiries regarding that consultation or resultant tests should be made directly to the hospital.
You have a right to a consultation with the doctor or practice nurse with in a timeframe appropriate for your medical condition. Patients will be offered a consultation for urgent cases within 24 hours.
A doctor's time is limited and he/she has many patients to see. It is your responsibility to be punctual and to remember that a consultation is for one person only. It is your responsibility to inform reception at the time of making your appointment if you are aware you will need a lengthy consultation.
Where an appointment has been made, you are responsible for keeping it or giving adequate notice to the practice that your wish to cancel, in order that the time may be made available to someone else.
If you have made an appointment to see the doctor, every effort will be made to keep to the appointment time. There will be occasions when you may have an additional wait, for example, when the doctor is called to away to deal with an emergency. You have the right to know why there has been a delay and to be given an estimate of the additional waiting time. During the course of any surgery there are some patients who need longer consultation because of the nature of their illness. Please remember this is when waiting to be seen and try to be understanding about unavoidable delays.
You have a right to receive the most appropriate care available which will be given by suitably qualified staff at your surgery. This includes being referred to a specialist where necessary.
You have a right to expect speedy referral to another doctor or health professional when deemed appropriate by your doctor. Urgent referral letters will be ready for dispatch within 24 hours. Non-urgent referral letters may take a little longer.
Waiting lists to see specialists may be long. It is your responsibility to inform both the hospital and practice if you cannot keep or no longer need an appointment with a specialist.
You have a right to receive an NHS prescription for regular medication you are taking when this medication is available on the NHS. Repeat prescriptions will be ready for collection in 48 hours. It is your responsibility to have prescriptions dispensed and to ensure that the instructions given by the doctor are followed and the whole course of medicine is taken. Please remember medicines are for the named patient. It is offence to obtain prescriptions on another persons name to avoid paying prescription charges and any person doing so is liable to prosecution.
You have the right to make suggestions or complain about the care and the services we offer without jeopardising your care. The Practice Team should be the first point of contact for suggestions and complaints.
You have the right to leave the practice list and register with another practice within the practice area. This process will be quick and easy.
Good General Practice has been based on good doctor and patient relationships requiring trust and mutual respect. It is important that this state of affairs should continue. We believe this is basic to good patient care.